A User Called The Help Desk

(Correct Answer Below)

Reveal the answer to this question whenever you are ready.

A User Called The Help Desk

because he's having trouble downloading new messages from the company's email server. The Help Desk technician told him to open a command prompt and try to ping the email server. The technician also told him to check his SMTP and POP3 server IP addresses. Did the Help Desk technician handle this request correctly?
Front

Advertisement

No, the technician used jargon that the user probably didn't understand. Explanation By using technical jargon, the technician did not handle the request properly. While words like ping, SMTP, POP3, and IP address are familiar to system administrators and Help Desk technicians, most end users are not familiar with these terms.
Enter another question to find a notecard:

About the flashcard:

This flashcard is meant to be used for studying, quizzing and learning new information. Many scouting web questions are common questions that are typically seen in the classroom, for homework or on quizzes and tests. Flashcards vary depending on the topic, questions and age group. The cards are meant to be seen as a digital flashcard as they appear double sided, or rather hide the answer giving you the opportunity to think about the question at hand and answer it in your head or on a sheet before revealing the correct answer to yourself or studying partner. Some questions will include multiple choice options to show you the options involved and other questions will just have the questions and corrects answers. Simply reveal the answer when you are ready to check your work. Absolutely no cheating is acceptable.

You May also Like:

[wcp-carousel id="1853"]