Which Of The Following Is True Of Apologies?

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Which Of The Following Is True Of Apologies?

For the apology to be effective, others must sense that the apologizer has an agenda. Effective apologies must focus on you, not on the injured party or parties. Defensive behavior during an apology validates the apologizer's sincerity. Apologies are effective when they employ clichŽs to express sentiment. If you are dealing with customers or clients, an apology may imply legal responsibility.
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If you are dealing with customers or clients, an apology may imply legal responsibility.
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