A Customer Complains That A Recently Purchased Monitor No Longer Displays A Picture

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A Customer Complains That A Recently Purchased Monitor No Longer Displays A Picture

. You verify that the monitor is powered on and that the video cable is securely fastened to the video port. Which of the following actions should you direct the customer to take next? A. Adjust the monitor's settings using controls on the monitor. B. Return the monitor for you to examine. C. Open the computer and switch the video card to a different slot. D. Unload then reload the video card's software driver.
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A. Adjust the monitor's settings using controls on the monitor. Explanation: A common problem is for a monitors brightness or contrast control to be turned down accidentally. You should ask the customer to adjust the brightness and contrast on the monitor to see if it has any effect on the problem. When troubleshooting, be sure to check the obvious things first and try those solutions that are easiest to implement. If checking the monitor settings doesn't work, the next most likely problem would be the driver. However, if the monitor controls were turned down, you would never be able to see the image to replace the driver. Opening the computer case or returning the monitor should only be done after verifying easy fixes.
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