A User Reports That He Can'T Send Print Jobs To A Specific Printer

(Correct Answer Below)

A User Reports That He Can'T Send Print Jobs To A Specific Printer

. You go to the user's computer and reproduce the problem. What should you do next?
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Determine if anything has changed. Explanation After identifying the problem, determine if anything has changed. For example, question the user and identify user changes to computer. From there, you establish a theory of probably cause, and continue through the troubleshooting process. Before you can establish a probable cause, do additional work to see what might have changed. After selecting a probable cause, determine if escalation is required, then create an action plan and implement the solution.

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