Inconsistency In Services Refers To The Fact That

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Inconsistency In Services Refers To The Fact That

A there is no regulation of service industries in terms of basic standards of quality. B the quality of service provided by a firm is often inconsistent with its image. C services depend upon the people who provide them, and the quality of that performance may vary from day to day or employee to employee. D training and standardization of service delivery procedures cannot be accomplished. E there too much idle production capacity.
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C services depend upon the people who provide them, and the quality of that performance may vary from day to day or employee to employee.

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